Careers

How We Work

At Patientco, we provide a competitive salary and benefits package, along with all of the tools, perks, and benefits you need to stay happy, healthy, and balanced.

Join our team today!

At Patientco, we are building the future of healthcare payments. Our technology is helping create a better payment experience for patients and in turn, providing incredible value to healthcare providers across the U.S.  Whether you are customer facing or working diligently behind the scenes, everyone at Patientco plays a vital role in improving the healthcare experience of millions of people. It’s a big job, but we wouldn’t have it any other way!

Full Time
Atlanta Metropolitan Area

As the Boarding Specialist, you will be an integral part of the Financial Operations team and will be responsible for contributing to the maintenance of key operational workflows related to internal teams and vendors, perform routine risk management activities, complete underwriting of new clients, integrate feedback collected from internal teams to enhance daily vendor partnership operational workflows. 

As a Boarding Specialist, you will be responsible for correctly and efficiently gathering all documents to submit to underwriting for our new customers.  You will be serving as a guide for our Professional Services team on best practices to make sure that the merchants get onboarded most efficiently. This role will be the intersecting point of imperative merchant information, holding the key to a smooth and pleasant onboarding experience for new and existing customers.

Do you have strong attention to detail and are great at keeping workflows super organized? If so, read on!

Full Time
Remote
Finance and Operations

As the Customer Advocate you will be working within the Customer Support team as well as with the Customer Success, Product, Engineering and Implementation teams to ensure we're providing enhanced customer service to our clients and their patients. Customer Advocates are the first point of contact for providers and patients and work with internal teams to address customer needs and enhance customer and patient experiences. 

Interested in solving problems for hospitals and patients? Want to share experience and create feedback that improves our products and services? See full description!

*As we're specifically looking to fill a need for our west coast customers, this position will be required to work 9AM - 5PM Pacific Time.

Full Time
Reno, Nevada
Customer Experience

At Patientco, we are building the future of healthcare payments.  We now facilitate payments for over 5% of the US patient population which means our technology is helping create a better payment experience for over 23 million patients and in turn, providing incredible value to healthcare providers across the U.S.

Customer Success Associates (CSAs) are responsible for building strong relationships that persist through (and lengthen) the lifecycle of the customer.  Patientco’s CSAs play a key role in ensuring our clients derive the full value of their contracted services. This is supported by managing effective relationships with client’s revenue cycle managers and end users, communicating the value of our services in the context of clients’ business goals, monitoring and sharing product utilization with our clients and providing guidance on optimizing the current product. 

Do you have a passion for making your customers successful through training, sharing best practices, and reporting on product adoption? Are you a creative problem solver and love empowering customers to solve problems using technology?  

If so, read on!

Full Time
Atlanta, GA
Customer Experience

As the Customer Success Manager, you will be working across the organization (Sales, Support, Product, Engineering, Implementation, etc.) to ensure that Patientco is building strong relationships that persist through (and lengthen) the life cycle of our customers.  Here, CSMs are the customer-champions who make sure the hospital systems who use our technology are realizing the full expected value from their partnership with Patientco.

Do you have a passion for making your customers successful through training, sharing best practices, and reporting on product adoption? Do you love data and enjoy keen trend analysis? Are you a creative problem solver and love empowering customers to solve problems using technology?  

If so, read on!

Full Time
Atlanta Metropolitan Area
Customer Experience

At Patientco, we are building the future of healthcare payments.  We now facilitate payments for over 5% of the US patient population which means our technology is helping create a better payment experience for over 27 million patients and in turn, providing incredible value to healthcare providers across the U.S. 

As a Senior Software Engineer on our 'Synthesis' team, you will join our effort to leverage our Data Lake and drive large amounts of data to various applications including internal Go-Live platforms and external patient communications tools. Our scale is huge and only increasing. Our Synthesis team is responsible for building out the software and services that create the first communication touchpoint for patients and deliver the clarity and transparency around their healthcare financials that they deserve.

At Patientco, Senior Software Engineers are experienced individual contributors that have the capacity to be change agents within our engineering team and environment. They are expected to lead the development of code and features with particular emphasis on always improving the platform and process

You should have a love of building scalable data-pipeline solutions, a growth mindset, an interest in getting into new problems and a desire to be part of a team where everyone's voice is heard equally.

Do you get excited by the following terms; ETL, Data Lake, Hadoop, Hive, AWS, Athena, Glue? If so, read on!

*We are open to this person working from anywhere in the Eastern or Central Time Zones.

Full Time
Atlanta Metropolitan Area
Engineering

As the Director of Product Management reporting to the VP of Product, you will define, evangelize, and manage the product development process for Patientco and own the product roadmap, feature definition, and prioritization for Patientco's product suite to meet overall business objections.

This is a position for someone who's developed mature leadership skills, as you will be responsible for hiring, developing, and coaching a team of highly intelligent and highly engaged Product Managers and UX Designers. You will also ensure that the team and the cross-functional stakeholders (engineering, sales, marketing, implementation, customer success, support and operations) are excited about the product roadmap and are aligned on our approach to deliverables.

*We are open to this person working from anywhere in the Eastern or Central Time Zones with a strong preference to the Atlanta Metropolitan area.

Full Time
Atlanta, GA
Product Management

As the Enterprise Sales Development Representative you will be an integral part of the Sales team, and will be responsible for delivering high quality leads to the team that result in closed deals with net-new enterprise level accounts. This role will collaborate with Sales, Marketing, Business Development and Customer Experience teams to articulate Patientco's value proposition to cold and warm prospects creating market awareness and name recognition in the healthcare technology space.

Are you an ambitious, team player who is driven to win and has a passion for building a sales pipeline? If, so read on!

*For this position we are open to people living anywhere in the US.

Full Time
Atlanta, GA
Sales

At Patientco, we are building the future of healthcare payments.  We now facilitate payments for over 5% of the US patient population which means our technology is helping create a better payment experience for over 26 million patients and in turn, providing incredible value to healthcare providers across the U.S.

As an Enterprise Sales Executive, you will be directly responsible for the growth of Patientco. This role requires a driven individual who possesses the passion for working with health systems and focused on revenue generation through new client acquisition.  You will need a knack for enterprise selling with the mentality to work in team sales environment (including implementation, marketing, development) that comes with scrappy start-ups.

You will be an integral part of the team, identifying and executing on strategic opportunities that will significantly impact top-line revenue as well as establishing Patientco as the market leader in Patient Payments technology. You will be responsible for exceeding quarterly and annual bookings and revenue objectives by closing new deals with large Healthcare Providers.

As an Enterprise Sales Executive, you will have high visibility in the company as well as key partnerships internally with Implementations, Product, Engineering and Marketing.  You are passionate, enthusiastic and a successful new business salesperson who wants to be part of one of the most disruptive healthcare revenue cycle cloud companies on the planet!  If you have a stellar sales track record capitalizing on strategic accounts, are a self-starter, and love working in a dynamic environment, then Patientco is the place for you.

Full Time - Remote
Chicago Metropolitan Area
Sales

At Patientco, we are building the future of healthcare payments.  We now facilitate payments for over 5% of the US patient population which means our technology is helping create a better payment experience for over ~30 million patients and in turn, providing incredible value to healthcare providers across the U.S.

We are looking for a Product Manager who is passionate about building products and features to improve the healthcare patient payments experience. You will join a dynamic and fast-paced organization and collaborate closely with cross-functional teams to design, build and roll-out product features and enhancements that deliver the company’s vision and strategy.

*We are open to this person working from anywhere in the Eastern or Central Time Zones. If you're in Mountain Time and are open to working EST hours, we'd love to speak with you as well.

Full Time
Atlanta, GA
Product Management

At Patientco, we are building the future of healthcare payments.  We now facilitate payments for over 5% of the US patient population which means our technology is helping create a better payment experience for over 27 million patients and in turn, providing incredible value to healthcare providers across the U.S. 

As a Senior Software Engineer on the ‘Portals’ team, you will be working full-stack to build our user-facing web applications.  Our software helps to fix the broken payment experience in the healthcare industry by providing clarity, transparency, and flexibility.  We look for people who care deeply about how users interact with their software and how teams communicate to collectively get products shipped.

This position will also manage projects building out internal tooling to help teams across Patientco work more effectively and efficiently. We're looking for someone who thinks about software at the 'architecture' level and has a passion for enhancing development processes and creating technical pathways for us to upgrade existing technologies.

Do you full stack web development? Do you want to work on applications used by millions of people? Do you get excited by building tools that improve the operations of an entire company?

See full description!

*For this position we are open to people living anywhere in the EST or CST time zones.

Full Time
Atlanta, GA
Engineering

As the Senior Implementation Consultant you will be an integral part of the Onboarding team, and will be a sought after expert in providing guidance and solutions for our most complex and sophisticated customer implementations. You are the link between our higher tier customers and internal teams to create project plans and solutions that foster an exceptional onboarding experience.  You will translate our customers’ needs into project scope, detailed requirements, and will configure software to meet their requirements. 

You should have a love of problem solving and should be used to being the person that everyone else goes to with the hard questions.  You should have experience managing senior level customer relationships, building trust and ensuring that customers are set up for long term success. 

Does that sound like you? See full description!

*For this position we are open to people living anywhere in the EST or CST time zones.

Full Time
Atlanta, GA
Client Onboarding

At Patientco, we are building the future of healthcare payments.  We now facilitate payments for over 5% of the US patient population which means our technology is helping create a better payment experience for over 27 million patients and in turn, providing incredible value to healthcare providers across the U.S. 

As a Senior Software Engineer on our 'FinTech' team, you will build scalable and reliable solutions for the core Patientco payments platform to process and transfer millions of dollars in patient payments each day. This is the engine under the hood of our user facing applications for both staff users and patients. Hospitals and patients rely on our systems to be able to transfer, verify, and reconcile thousands of transactions a day.

You should have a love of building scalable solutions, a growth mindset, an interest in getting into new problems and a desire to be part of a team where everyone's voice is heard equally.

Does that sound like you? See full description!

*We are open to this person working from anywhere in the Eastern or Central Time Zones.

Full Time
Remote
Engineering

At Patientco, we are building the future of healthcare payments. Our technology is helping create a better payment experience for patients and in turn, providing incredible value to healthcare providers across the U.S.  Whether you are customer facing or working diligently behind the scenes, everyone at Patientco plays a vital role in improving the healthcare experience of millions of people. It’s a big job, but we wouldn’t have it any other way!

As a Software Engineer at Patientco, you should care deeply about how your software is experienced. This means considering how both healthcare patients and providers use your products and how your peers will interact with your code.

Your experience should include having built and -- equally important -- maintained widely-used software. You should have a knack for making tools powerful without compromising their ease of use.

You should enjoy variety (and we aren't just referring to the food and drinks we keep stocked in our kitchen), as you should expect to move up and down the software stack. You will be writing the code that powers our payments engine, digging deep into the back-end to write and tune SQL and dabbling in the client-side JavaScript, HTML and CSS of our web app.

Our Application
Patientco is a web-based healthcare payments platform built primarily with object-oriented PHP, Golang and JavaScript (including multiple frameworks) - our team members have backgrounds in PHP, Java, .Net and Ruby.
We move quickly, deploying code many times a week, but we also spend time carefully thinking through the edge cases of our products.

Full Time
Atlanta Metropolitan Area
Engineering

As the Support Engineer you will be an integral part of the Engineering and Support teams, and will serve as the "Engineering Detective" to get to the bottom of complex, technical support issues that are escalated from our customer support teams. The Support Engineer investigates and resolves user-facing issues across a diverse array of systems, integrations, technologies, and use-cases.  We work directly and cross-functionally with the engineering, product, and customer support teams to ensure that issues uncovered are fixed and knowledgebases are updated to more quickly resolve future incidents. This role is designed to be an escalation point and the resolution point for customer escalations.

You should have a love of problem solving and should be used to being the person that everyone else goes to with the hard questions.  You should have experience working with software, databases, web technology and applications, external networks, firewalls, etc. because you will be responsible for diagnosing issues that occur at each step of our technology flow and integration with clients.

Does that sound like you? See full description!

Full Time
Atlanta, GA
Engineering

As the Talent Acquisition Coordinator you will join a small and active recruiting team to be responsible for finding and attracting local and national talent to build Patientco. You will be accountable for carrying out strategic sourcing activities to operationalize the way we find and acquire new talent. You are a critical point of contact with all candidates to facilitate interviews, establish touchpoints, answer questions, and ensure that they're having a positive and memorable candidate experience. This role will assist recruiters by executing repeatable processes for our hiring managers to build teams across the organization.

Are you a person who considers themselves process oriented? Do you have incredible attention to detail? Do you love bringing order to chaos? Do you love team environments? If so, please apply!

Full Time
Atlanta, GA
General Management

As the Technical Product Manager you will work as part of the Product and Engineering organization to help us become the patient financial data, payments, and predictive insights platform that powers Patientco and third-party applications to improve the patient payments experience. For this role, you should have a passion for building products and foundational technical capabilities to improve the healthcare patient payments experience.

Do you have a love for architecting solutions to allow systems to talk to each other? Are you passionate about improving healthcare experiences for patients? Are you a problem solver who loves working with all kinds of data and standards?

See full description!

*We are open to this person working from anywhere in the Eastern or Central Time Zones.

Full Time
Atlanta, GA
Product Management

Here are just a few of the perks of working at Patientco

Health Benefits

All that important stuff: Health, Dental, Vision, Life, Disability...even telemedicine! As a single employee -- your premiums are covered 100% -- and we cover a very generous portion of family plans. Stay healthy, stay happy.

No Vacation Tracking

Need a break? Take one! We believe there is should be a good balance between work and life. Every team member is required to take one consecutive week off per year.

Retirement

We offer a robust 401(k) plan,
including a match.

Casual Dress Code

Jeans and a hoodie? Sure! We think that you should comfortable when you work. Life’s too short to be uncomfortable.

Free Food and Drinks

We have catered lunches every Friday as a team, and there is an endless supply of tasty snacks and drinks to keep you fueled up while you work. Special treats have been known to show up from time to time too!

Fun Events

You know what they say about the the team that plays together. Happy hours, Braves games, whitewater rafting trips, haunted houses, holiday parties, and more! We enjoy being together and it makes us stronger as a team.

Environment

Open office? Check. High energy? Check. Chance to contribute in a BIG way? Check. There are many advantages to working in a small, growing environment. You will not find this type of creativity, energy, and passion anywhere else. You just have to see it for yourself.