Careers

How We Work

At Patientco, we provide a competitive salary and benefits package, along with all of the tools, perks, and benefits you need to stay happy, healthy, and balanced.

Join our team today!

At Patientco, we are building the future of healthcare payments. Our technology is helping create a better payment experience for patients and in turn, providing incredible value to healthcare providers across the U.S.  Whether you are customer facing or working diligently behind the scenes, everyone at Patientco plays a vital role in improving the healthcare experience of millions of people. It’s a big job, but we wouldn’t have it any other way!

Full Time
Atlanta Metropolitan Area

As the Customer Advocate you will be working within the Customer Support team as well as with the Customer Success, Product, Engineering and Implementation teams to ensure we're providing enhanced customer service to our clients and their patients.  Customer Advocates are the first point of contact for providers and patients and work with internal teams to address customer needs and enhance customer and patient experiences. 

Interested in solving problems for hospitals and patients?   Want to share experience and create feedback that improves our products and services?  See full description!

Full Time
Atlanta, GA
Customer Experience

As the Implementation Consultant you will be working within the Customer Onboarding team as well as with Sales, Product & Engineering, Customer Success, and Operations to manage new implementations and ensure customer satisfaction.  New solution deployment is a big undertaking and as the IC, you’ll lead the product adoption by analyzing and identifying unique customer needs, making solution recommendations, and configuring the product and unique workflow design for your customer.  We look for people who care deeply about customer experience, clear communication, creative problem solving and making progress together with their team of internal and external stakeholders.


Full Time
Atlanta, GA
Customer Experience

As the Marketing Manager you will be working within the Marketing team and cross-departmentally with Enterprise Sales, Product Management, and Customer Success teams to drive thoughtful interactions with both prospects and clients to increase sales-ready leads in the marketing pipeline, drive brand awareness, and increase product adoption with current customers. This role combines Event Marketing, Sales Marketing, and Customer Marketing.

Within Sales and Event Marketing, you'll be responsible for ensuring that Patientco establishes region-specific marketing plans that support our regional sales strategies and goals. Not every customer buys the same and the Marketing Manager will work creatively with the Marketing team to customize language, cadence, and content to move our prospects forward in the sales funnel.   We look for people who care deeply about event marketing, communicating value, understanding buyer-behavior, cohesive branding and messaging, and story telling.

Within Customer Marketing, you'll be working with the Customer Success team on customer education and retention efforts. You should have a passion for enabling customers to adopt your products as well as for working with customers to create advocates and ambassadors in the marketplace.

*We are open to this individual working from anywhere in the Eastern or Central Time Zones and will require monthly visits to the Atlanta office post-COVID. Travel to regional and national events will be required as well, post-COVID. "Post-COVID" is defined as once there is a readily available vaccine.*

Full Time
Atlanta, GA
Marketing

As the Senior Counsel reporting to the VP, General Counsel, you will advance Patientco's mission through serving its transactional and legal needs. You will do this by being heavily involved in client, channel partner, and vendor contracting and by providing legal advice and guidance to internal clients at Patientco. This involves providing all aspects of contract support and independently managing legal support for deals, including drafting, negotiation, advice and review.

Patientco is making major waves in the healthcare payments industry and you will make sure that our business expands while maintaining legal compliance. If that sounds exciting to you, read on!

Full Time
Atlanta, GA
Finance and Operations

As the Senior Implementation Consultant you will be an integral part of the Onboarding team, and will be a sought after expert in providing guidance and solutions for our most complex and sophisticated customer implementations. You are the link between our higher tier customers and internal teams to create project plans and solutions that foster an exceptional onboarding experience.  You will translate our customers’ needs into project scope, detailed requirements, and will configure software to meet their requirements. 

You should have a love of problem solving and should be used to being the person that everyone else goes to with the hard questions.  You should have experience managing senior level customer relationships, building trust and ensuring that customers are set up for long term success. 

Does that sound like you? See full description!

Full Time
Atlanta, GA
Customer Experience

As the Senior Recruiter you will be an integral part of the Culture Team working with the Talent Acquisition Manager, VP of Culture & Experience, and hiring managers across the organization to create and deliver an exceptional process for sourcing, interviewing, and ultimately hiring new Patientco team members. This is a full-cycle recruiting position where you will be given ownership over new open roles at Patientco. We're growing a lot and we need a recruiter who is used to a dynamic, fast-paced environment.

This position requires high energy from an independently motivated, results driven, enthusiastic recruiter who has an intense passion around representing our organization to the candidate market. You will be the candidates' primary point of contact from sourcing/application to offer.

** We are open to hiring the Senior Recruiter in the Southeastern region within a day's driving distance of the Atlanta area. We need this person to be able to come to the office in a Post-COVID world to be available for in-person interviews in our Atlanta office location. Post-COVID is defined as when a vaccine is readily available and getting together in larger groups is no longer a health concern.**


Full Time
Atlanta, GA
General Management

At Patientco, we are building the future of healthcare payments. Our technology is helping create a better payment experience for patients and in turn, providing incredible value to healthcare providers across the U.S.  Whether you are customer facing or working diligently behind the scenes, everyone at Patientco plays a vital role in improving the healthcare experience of millions of people. It’s a big job, but we wouldn’t have it any other way!

As a Software Engineer at Patientco, you should care deeply about how your software is experienced. This means considering how both healthcare patients and providers use your products and how your peers will interact with your code.

Your experience should include having built and -- equally important -- maintained widely-used software. You should have a knack for making tools powerful without compromising their ease of use.

You should enjoy variety (and we aren't just referring to the food and drinks we keep stocked in our kitchen), as you should expect to move up and down the software stack. You will be writing the code that powers our payments engine, digging deep into the back-end to write and tune SQL and dabbling in the client-side JavaScript, HTML and CSS of our web app.

Our Application
Patientco is a web-based healthcare payments platform built primarily with object-oriented PHP, Golang and JavaScript (including multiple frameworks) - our team members have backgrounds in PHP, Java, .Net and Ruby.
We move quickly, deploying code many times a week, but we also spend time carefully thinking through the edge cases of our products.

Full Time
Atlanta Metropolitan Area
Engineering

This is a Co-Op opportunity for current college students only who attend a school that provides academic credit for participating in the alternating 3-term program. If you are no longer in school, please consider our full-time Software Engineering opportunities.

At Patientco, we are building the future of healthcare payments. We now facilitate patient payments for 5% of the US population which means our technology is helping create a better payment experience for over 21 million patients and in turn, providing incredible value to healthcare providers across the U.S.  

We're looking for a 3-Semester Software Engineer Co-Op who wants to make a difference at a fast-growing Healthcare IT startup.  We run an agile development team with weekly sprints to quickly deliver code to our clients. Our team prides itself on rapid development, so as a Co-Op, your code will make it to production many times during your term. That's right, at Patientco, our Co-Ops actually push code into production.

The Opportunity
We're looking for Co-Ops to begin the alternating 3-semester Co-Op program at various terms in 2021. Please apply if you're interested in beginning in either the Spring or the Summer of 2021.

As a Co-Op, you will be like any other Software Engineer on the team. We expect you to design, develop and test new features and enhancements on our platform. To do that, you'll work with peers, a Team Lead, the Director and VP of Engineering along with the wider business to build web-scale products.  

Working knowledge of Linux, MySQL and/or any object-oriented design (PHP, Java, .Net, Ruby) is a plus. But if you're missing one of those and you're super smart, we'll teach you what you need to know!

Check out more information about us at www.patientcolife.com 

If you have any questions, don't hesitate to reach out to our Talent Acquisition Manager - Matt Needleman at matt.needleman@patientco.com

Co-Op
Atlanta Metropolitan Area
Engineering

As the Support Engineer you will be an integral part of the Engineering and Support teams, and will serve as the "Engineering Detective" to get to the bottom of complex, technical support issues that are escalated from our customer support teams. The Support Engineer investigates and resolves user-facing issues across a diverse array of systems, integrations, technologies, and use-cases.  We work directly and cross-functionally with the engineering, product, and customer support teams to ensure that issues uncovered are fixed and knowledgebases are updated to more quickly resolve future incidents. This role is designed to be an escalation point and the resolution point for customer escalations.

You should have a love of problem solving and should be used to being the person that everyone else goes to with the hard questions.  You should have experience working with software, databases, web technology and applications, external networks, firewalls, etc. because you will be responsible for diagnosing issues that occur at each step of our technology flow and integration with clients.

Does that sound like you? See full description!

Full Time
Atlanta Metropolitan Area
Engineering

As the Technical Business Analyst you will support our Implementations team and be responsible for translating external and internal client requirements into technical specifications for our engineering team. You will test and validate the technical specifications, and you will review client business processes to determine how to best configure the Patientco System into our clients' business that minimizes workflow changes and/or improves client workflows. You will work with teams across the business from Sales, Account Management, Development, Product and Customer Operations.  

Want to resolve technical issues?  Do you enjoy managing the requirements gathering for large scale implementations?  Will you love creating required documentation for a variety of stakeholders?  Do you have a passion for the smooth running of implementation projects?  See full description!

Full Time
Atlanta, GA
Customer Experience

Here are just a few of the perks of working at Patientco

Health Benefits

All that important stuff: Health, Dental, Vision, Life, Disability...even telemedicine! As a single employee -- your premiums are covered 100% -- and we cover a very generous portion of family plans. Stay healthy, stay happy.

No Vacation Tracking

Need a break? Take one! We believe there is should be a good balance between work and life. Every team member is required to take one consecutive week off per year.

Retirement

We offer a robust 401(k) plan,
including a match.

Casual Dress Code

Jeans and a hoodie? Sure! We think that you should comfortable when you work. Life’s too short to be uncomfortable.

Free Food and Drinks

We have catered lunches every Friday as a team, and there is an endless supply of tasty snacks and drinks to keep you fueled up while you work. Special treats have been known to show up from time to time too!

Fun Events

You know what they say about the the team that plays together. Happy hours, Braves games, whitewater rafting trips, haunted houses, holiday parties, and more! We enjoy being together and it makes us stronger as a team.

Environment

Open office? Check. High energy? Check. Chance to contribute in a BIG way? Check. There are many advantages to working in a small, growing environment. You will not find this type of creativity, energy, and passion anywhere else. You just have to see it for yourself.